Return Policy

We want you to feel confident when shopping with us. If you have any questions about your order, our team is always here to help.

Domestic Returns (Where Applicable)

For eligible orders, you may request a return or exchange within 30 days of delivery.

To qualify for a return, items must:

  • Be unused, unopened, and in the same condition as received

  • Be returned in the original packaging

  • Include a receipt or proof of purchase

Items that do not meet these conditions may not be eligible for a return or refund.

How to Initiate a Return

To request a return, please contact us at service@healthlove.au with:

  • Your order number

  • The item(s) you wish to return

  • The reason for the return

If your return is approved, we will provide return shipping instructions.

Refunds

Once your returned item is received and inspected, we will notify you of the outcome.

Approved refunds will be processed to the original payment method within 5–10 business days. Processing times may vary depending on your payment provider or bank.

Shipping Costs

Return shipping costs are the responsibility of the customer unless:

  • The item is defective, damaged upon arrival, or

  • An incorrect item was sent due to our error

In these cases, we will cover the return shipping cost or arrange a replacement.

International Orders & Cross-Border Purchases

No-Return Policy for International Orders

For international customers, including cross-border shipments, returns and exchanges are not accepted for reasons unrelated to product defects or shipping errors.

Due to international shipping, customs clearance, and product safety regulations, we are unable to accept returns for the following reasons:

  • Change of mind

  • Incorrect item selection

  • Address errors provided by the customer

  • Delays caused by customs or local carriers

  • Personal preference, taste, or suitability

Please review all product information carefully before placing your order. By completing an international purchase, you acknowledge and agree to this no-return policy.

Exceptions for International Orders

If you receive an item that is:

  • Defective

  • Damaged during transit

  • Incorrectly supplied

Please contact us within 48 hours of delivery with clear photos or videos for assessment.
If the issue is confirmed to be our responsibility, we will offer a replacement, partial refund, or full refund, depending on the situation.

Customs, Duties & Import Fees

International customers are responsible for any customs duties, taxes, or import fees imposed by their local authorities. These charges are non-refundable.

Questions or Support

If you have any questions about our return policy or your order, please contact us at service@healthlove.au. We are happy to assist.