Help & Questions

We're here to help! Find answers to common questions below, or contact us if you need further assistance.

What payment methods do you accept?
We accept all major credit cards and WeChat Pay.

Is my payment information secure?
Yes, all transactions are encrypted and secure. We never store your payment details.

Can I modify or cancel my order?
Please contact us immediately if you need to modify or cancel your order. Once shipped, we cannot make changes.

How long does shipping take?
Standard shipping typically takes 10 business days.

Do you ship internationally?
Yes.

How can I track my order?
You'll receive a tracking number via email once your order ships.

What is your return policy?
We offer 30-day returns on unused items in original packaging. See our Return Policy for full details.

How do I start a return?
Contact us with your order number and we'll provide return instructions.

Are your products authentic?
Yes, all our products are 100% authentic and sourced directly from trusted suppliers.

Do you restock sold-out items?
We try to restock popular items. Sign up for notifications to be alerted when items are back in stock.

Still have questions? We'd love to hear from you!

Email: [your email]
Response time: Within 24 hours

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